Privacy Policy

1. Who we are

Eleven-08 Media is an event media company based in Bend, Oregon, USA. The operator of this website is Kyle Nelson. You can reach us at kyle@eleven08.media or (541) 444-6396.

2. Information we collect

Information you provide

When you submit our contact form or email us directly, we collect the information you choose to share — typically your name, email address, phone number, event details, and any message content. We use this information solely to respond to your inquiry and follow up about potential or booked services.

Information collected automatically

Like most websites, we automatically collect basic technical information when you visit, including IP address, browser type, device type, referring page, and pages viewed. We use Google Analytics 4 (measurement ID G-D3J5RKKYTP) to understand how visitors use the site in aggregate. Google Analytics anonymizes IP addresses and we do not use cross-site tracking or ad personalization features.

Cookies

We use a small number of cookies for analytics and basic site functionality. See our Cookie Policy for the full list and how to opt out.

3. How we use your information

• To respond to inquiries and provide quotes or proposals
• To deliver services you book with us
• To send you booking confirmations, invoices, and follow-ups
• To improve our website and understand which content is useful
• To comply with legal obligations (tax records, contracts)

We do not sell your information, share it with advertisers, or use it for marketing by third parties.

4. Third-party processors

We share data only with service providers strictly necessary to operate this site and our business:

• Google Analytics — aggregate, anonymized traffic measurement
• Email and hosting providers — to receive your inquiries and serve the website
• Accounting and contract tools — to invoice and manage bookings (only after you become a client)

5. Data retention

We keep contact-form inquiries for as long as needed to respond and for a reasonable period afterward (typically 2 years) for business records. Client project data (contracts, invoices, deliverables) is retained according to applicable tax and business-record requirements (typically 7 years).

6. Your rights

You can ask us to access, correct, or delete personal information we hold about you at any time by emailing kyle@eleven08.media. Depending on where you live, you may have additional rights under laws such as the California Consumer Privacy Act (CCPA) or the EU General Data Protection Regulation (GDPR). We honor verified requests promptly.

7. Children

This website is not directed at children under 13, and we do not knowingly collect personal information from them. Photographs of minors at events are taken only with parent/guardian consent coordinated through the event host.

8. International users

Eleven-08 Media is based in the United States. If you visit from outside the U.S., your information will be transferred to and processed in the U.S.

9. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No system is perfectly secure, however, and we cannot guarantee absolute security.

10. Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top reflects the most recent revision. Material changes will be noted at the top of this page.

11. Contact

Questions about this Privacy Policy? Email kyle@eleven08.media or call (541) 444-6396.